Choose the request you would like to make. You’ll be asked to sign in securely with the email address used for your order.
A six-digit verification code will be sent to your email address. No password is required.
Once you submit a return request through your account, we will send the practical return instructions by email. If you are exercising your statutory right of withdrawal, no prior approval from Atelier Derman is required; the withdrawal takes effect when you submit a clear withdrawal declaration within the statutory period.
If you are exercising your statutory right of withdrawal, no approval is required; the withdrawal is exercised by making a clear declaration to us. For bespoke orders where the statutory right of withdrawal does not apply, we will review any cancellation request and confirm the outcome by email.
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